Return Merchandise Authorization (RMA)

* indicates a required field

Customer Info

Contact Name: *
 
Company Name: *
 
Email: *
 
Address 1: *
 
Address 2:  
 
City: *
 
State/Province: *
 
Zip/Postal Code: *
 
Country: *
 
Phone: *
 

Product Info

Date of Original Purchase:  mm/dd/yyyy
 
Arcus Invoice Number:
 
Customer Reference Number:
 
Product: *
Quantity: *
 
Product:
Quantity:
 
Product:
Quantity:
 
 
Reason(s) for Returning *:  
 
 

RMA Guidelines

  1. We are not responsible for consequential damages or contingent liabilities or labor charges or any other charges or damages incurred by the customer out of defective installation, workmanship, or defects in equipment and/or merchandise.
  2. No merchandise or equipment purchased may be returned without written authorization (RMA) from Arcus Technology.
 

Shipping Guidelines

  1. On return shipments, write the RMA # on the original shipping label, not on the box. Products returned without the RMA # on the shipping label will be refused.
  2. Items returned for credit must be in original packaging and 100 percent complete.